Translation Software VIP Membership Service Agreement / Continuous Subscription Agreement

Last Updated: January 20, 2026

Effective Date: January 20, 2026

Expiration Date: May 1, 2099

Welcome to use "Translation Software (hereinafter referred to as 'Translation Software')" VIP membership service. Please read, understand, and comply with the following agreement carefully.

I. Introduction

1.1 The services related to the "Translation Software (hereinafter referred to as 'Translation Software')" platform are provided by Chongqing Shengma Technology Co., Ltd. and/or its affiliates (hereinafter referred to as the "Company" or "We") to you (or "User"). This "Translation Software (hereinafter referred to as 'Translation Software') VIP Membership Service Agreement" (hereinafter referred to as "this Agreement", including the Appendix "Automatic Renewal Service Rules") is reached regarding your use of the VIP membership service provided by the "Translation Software (hereinafter referred to as 'Translation Software')" platform.

1.2 Before applying to activate the "Translation Software (hereinafter referred to as 'Translation Software')" VIP membership service (hereinafter referred to as "Paid Service" in this Agreement), please carefully read and fully understand this Agreement, especially the corresponding rule clauses and special notices of the paid service you intend to activate or purchase, as well as the clauses we have highlighted in bold or other reasonable ways to draw your attention (including but not limited to payment and refund clauses, liability exemption or limitation clauses, applicable law and dispute resolution clauses, etc.).

1.3 If you do not agree with any or all terms of this Agreement, please do not proceed to the next step or use the corresponding paid service in any confirmation form (including but not limited to checking to agree to this Agreement, clicking to activate immediately, payment behavior, etc.). When you proceed to the next step or use the paid service in a confirmation form, it means that you have read and agreed to all contents of this Agreement, and this Agreement shall become legally binding between you and us, becoming a legal document binding on both parties.

1.4 If you are a user outside mainland China, you also need to comply with the laws of your country or region when entering into or performing this Agreement.

1.5 You confirm that you should have civil capacity compatible with your behavior as stipulated by the laws and regulations of the People's Republic of China when using paid services. If you do not have the civil capacity compatible with your behavior, you should obtain the informed consent of your guardian, and you and your guardian shall bear corresponding responsibilities according to legal provisions. In particular, if you are a minor, please read and judge whether to agree to this Agreement and other related agreements under the guidance and accompaniment of your guardian, and pay special attention to the relevant provisions on minors' use. If you do not have full civil capacity, you should obtain your guardian's consent in advance before using this service.

II. Scope and Description of This Agreement

2.1 This Agreement applies to the [VIP Membership Service] that requires payment to activate during your use of "Translation Software (hereinafter referred to as 'Translation Software')".

2.2 Please understand that when you activate or use the paid service, this Agreement is a supplementary agreement to the "Translation Software (hereinafter referred to as 'Translation Software') User Agreement" and "Translation Software (hereinafter referred to as 'Translation Software') Privacy Policy", and is an integral part thereof, forming a unified whole. In case of conflict or inconsistency between this Agreement and the above contents, this Agreement shall prevail.

2.3 The contents of this Agreement also include relevant agreements, rules, announcements, additional terms, product requirements, purchase instructions, site message notifications, etc., regarding paid services that the Company has published or will publish from time to time in the future. The above contents shall take effect once officially published and become an integral part of this Agreement.

III. Definitions

3.1 "Translation Software (hereinafter referred to as 'Translation Software')"/"Translation Software (hereinafter referred to as 'Translation Software') Platform": refers to the mobile internet application named "Translation Software (hereinafter referred to as 'Translation Software')" that may contain multiple versions, legally owned or operated by the Company ("Translation Software (hereinafter referred to as 'Translation Software') Mobile"), and the "Translation Software (hereinafter referred to as 'Translation Software')" related software development kit (SDK) and application programming interface (API) for third-party websites and applications to access and use "Translation Software (hereinafter referred to as 'Translation Software')" products and related services. The Company has the right to adjust the specific "Translation Software (hereinafter referred to as 'Translation Software')" software versions provided to you at any time according to business development and arrangements. Please refer to the version you actually download and use.

3.2 "User": refers to the "Translation Software (hereinafter referred to as 'Translation Software')" paying user who logs in, registers, uses "Translation Software (hereinafter referred to as 'Translation Software')" and intends to activate paid services; in this Agreement, "User" refers to "You".

3.3 "User Account": refers to the "Translation Software (hereinafter referred to as 'Translation Software')" registered account used by the user to activate paid services.

3.4 "Member Account": refers to the user account bound to your VIP membership service.

3.5 "Regular Account": refers to the "Translation Software (hereinafter referred to as 'Translation Software')" user account that is not a member account.

3.6 "Creator": refers to natural persons, legal entities, and/or other organizations who have applied and signed relevant creator service agreements with the Company, and accessed their copyrighted materials and other content to "Translation Software (hereinafter referred to as 'Translation Software')" related paid services or uploaded them to "Translation Software (hereinafter referred to as 'Translation Software')" for users to use in "Translation Software (hereinafter referred to as 'Translation Software')".

3.7 "Materials": refers to the material resources provided by the Company and/or creators in "Translation Software (hereinafter referred to as 'Translation Software')" for image creation, design, and editing, including stickers, text templates, decorative text, fonts, effects, filters, canvases, templates, etc., which users can select and use as needed when using the image creation and editing functions in "Translation Software (hereinafter referred to as 'Translation Software')".

3.8 "Service Fee": refers to the actual fee paid by the user to activate the paid service, subject to the public notice on the relevant paid service product interface.

3.9 "Usage Period": refers to the valid period during which the user can use the service and related benefits after activating a paid service.

3.10 "Platform Rules": refers to the collective term for this Agreement, "Translation Software (hereinafter referred to as 'Translation Software') User Agreement", "Translation Software (hereinafter referred to as 'Translation Software') Privacy Policy", and relevant service agreements, rules, announcements, additional terms, product requirements, purchase instructions, site message notifications, etc., related to "Translation Software (hereinafter referred to as 'Translation Software')" that the Company has published or will publish from time to time in the future.

IV. Paid Service Description and Rules

4.1 User Benefits

After activating the VIP membership service, you will receive the following benefits (subject to the actual product interface publicity and service benefit display at the time of purchase):

1. Exclusive advanced features such as beauty enhancement and retouching for members;
2. Exclusive rights to use advanced effects and filters for members;
3. Other membership benefits updated from time to time to enhance member user experience.

4.2 Usage Rules

1. You can activate this VIP membership service and obtain the above user benefits, becoming a "Member User" after completing the corresponding operation steps according to the actual product purchase interface and confirming successful payment of the service fee. Please note that the usage period of the above benefits and the scope of benefits included (such as benefit scope, functional content, etc.) shall be subject to the corresponding benefits in the package you selected at the time of purchase and the relevant package product interface publicity.
2. During the usage period of this VIP membership service you activated, the user account enjoying the aforementioned benefits is your member account. You need to log in to your member account to use the VIP membership service. For the management and security of the member account, please refer to the "Account" clause provisions in the "Translation Software (hereinafter referred to as 'Translation Software') User Agreement".
3. Please understand that we will limit the maximum number of terminals that can log in to the same member account and the number of terminals that can be online simultaneously for the same member account. Specific rules are subject to the product interface publicity. If you exceed the above limits, the Company has the right to take measures such as restricting login, restricting use, interrupting or terminating services based on your excessive usage.
4. We recommend that you carefully read other agreements and rules related to VIP membership service mentioned in this Agreement (if any) when activating this VIP membership service to ensure you clearly and completely understand the membership benefits we provide to you.
5. After the usage period of your activated VIP membership service expires (23:59 on the expiration date), if you do not renew or continue to purchase other membership packages, your member account will revert to a regular account, and you will no longer enjoy the corresponding membership benefits.
6. This VIP membership service provides automatic renewal service. The current automatic renewal types are monthly continuous subscription and annual continuous subscription, with corresponding billing cycles of monthly and yearly. For detailed rules, please see the Appendix "Automatic Renewal Service Rules" of this Agreement. The Company may add or adjust automatic renewal service types and automatic renewal service benefit contents at any time according to business development and changes in user needs (subject to the actual product interface display and description at the time of purchase).
7. After activating this VIP membership service, you can log in to your member account to query your membership benefit information (such as usage period, etc.). The query path is: [My] - [VIP Member Badge] in "Translation Software (hereinafter referred to as 'Translation Software') Mobile".

V. Payment Instructions and Refunds

5.1 Fee Standards

5.1.1 Please understand that the charging standards for benefits and contents under each paid service shall be subject to the displayed prices shown on the actual purchase interface.

5.1.2 Please understand that the Company has the right to independently set prices for paid services provided on the "Translation Software (hereinafter referred to as 'Translation Software')" platform.

5.1.3 Please understand that based on market and business development, operational needs, and benefit adjustments, the pricing of specific benefits and contents under paid services may be adjusted from time to time. Price adjustments will take effect from the date of publication. The service benefits and contents you have activated or purchased before such adjustments take effect will not be affected. However, if renewal (including automatic renewal) or additional purchase is required after the usage period expires, the adjusted prices shall apply. It is specially noted that if you have activated automatic renewal service for the purchased paid service, when the virtual benefits included in the relevant paid service undergo price adjustments, the Company will notify you in an appropriate manner and will strive to protect your legitimate rights and interests.

5.1.4 Unless otherwise explained on the specific paid service purchase interface and related benefit details page, the understanding and interpretation of price descriptions on the purchase interface and related benefit details page shall be as follows:

• Crossed-out Price: refers to the market reference price, guide price, or previously displayed sales price of the paid service benefits established by the Company. Due to regional and temporal differences and market fluctuations, the reference price, guide price, etc., of paid service benefits may differ from the displayed sales price at the time of your actual purchase/consumption. This crossed-out price is for your reference only.
• Non-crossed-out Price: refers to the displayed sales price or real-time listed price of paid service benefits, and the nature does not change due to differences in expression. The actual transaction price may vary depending on promotional activities for all or part of the paid service benefits or the use of coupons, points, etc. by users. The actual price you pay for paid service benefits shall be subject to the price on the order settlement page.
• Promotional Price/Discount Price: Unless otherwise specified, the promotional price/discount price is the discounted price given based on the crossed-out price or market reference price/guide price. If you have any questions, you can contact customer service before purchasing.
• Member Price: Unless otherwise specified, refers to the exclusive discount price for member users given based on the crossed-out price or market reference price/guide price. If you have any questions, you can contact customer service before purchasing.
• Price Abnormalities: Due to uncertainties such as system caching and page update delays, price display abnormalities may occur. The actual price of all or part of the benefits of individual paid services shall be subject to the price on the order settlement page. If you find any abnormalities, please contact us immediately for correction so that you can complete the purchase of paid service benefits smoothly.

5.2 Purchase and Payment

5.2.1 Please note that, unless otherwise agreed in this Agreement, the activation or purchase of paid services under this Agreement must be operated after logging in to the user account. If you do not log in using a user account, you will use some services or functions of "Translation Software (hereinafter referred to as 'Translation Software')" in "Guest Mode".

5.2.2 You should pay the purchase fee through the existing payment methods designated by "Translation Software (hereinafter referred to as 'Translation Software')" or payment methods designated by "Translation Software (hereinafter referred to as 'Translation Software')" in the future. Different terminals and systems may support different payment methods. Please complete the payment according to the instructions on the payment page.

5.3 Guest Mode

5.3.1 The Apple App Store channel allows non-registered users to purchase "Translation Software (hereinafter referred to as 'Translation Software')" VIP membership service in "Guest Mode", meaning the corresponding membership benefits will be bound to the Apple device you used when purchasing the VIP membership service, and such membership benefits can only be used on the bound device. However, please understand that some membership benefits may not be fully enjoyed because you are using guest mode. The Company reminds you to note that if the Apple device to which your membership benefits are bound is lost, damaged, or if you perform system upgrades, restoration, clearing, or other similar actions on it, you will not be able to continue using the membership benefits bound to this device. You shall bear the losses caused thereby.

5.3.2 The Company hereby recommends that before purchasing paid services, you bind your user account according to the operation guidelines on the "Translation Software (hereinafter referred to as 'Translation Software')" front-end page, so that you can use the purchased paid benefits on other devices you hold, and better and more safely enjoy the paid services we provide to you.

5.4 Refund Policy

Since the paid services and benefits of "Translation Software (hereinafter referred to as 'Translation Software')" are virtual consumer goods, we do not accept refund requests for any reason. Before purchasing a membership, please use the free trial first, or obtain usage credits through check-ins/inviting friends and experience the service before purchasing a membership.

VI. General Rules

6.1 Please understand that in order to improve user experience and完善 service content, the Company may update and optimize various paid services, related functions, and user benefits from time to time. During the update and optimization process, some launched functions and benefits may be taken offline or adjusted. The Company will strive to protect your user benefits.

6.2 Please note that each paid service and corresponding paid benefits are limited to your personal use through your registered user account (if you purchase VIP membership service in guest mode, the corresponding services and benefits are limited to the Apple device you used at the time of purchase). Without the Company's written consent, it is prohibited to gift, lend, rent, transfer, sell, or otherwise permit others to use the user account and purchased services and benefits in the account in any form. If the Company discovers or has reasonable grounds to believe that the actual user is not the owner of the user account, in order to protect the security of the user account and user benefits, the Company has the right to immediately suspend or terminate the provision of corresponding services or benefits to the user account. You should properly use, safeguard, and maintain your user account and password. If leakage, loss, theft, etc., occurs not due to the fault of "Translation Software (hereinafter referred to as 'Translation Software')" and the Company, you shall bear the corresponding losses.

6.3 After you activate or purchase the corresponding paid service, you can use the paid service and user benefits you purchased within the corresponding usage period. The Company hereby reminds you that since usage rules such as usage period are related to your own benefits, please carefully review the relevant paid service purchase interface and the detailed page descriptions of related services and benefits at the time of purchase, fully understand the contents publicized in this Agreement, purchase interface, and related service and benefit detailed pages, to ensure you have a clear understanding and认知 of the paid service you purchased, the user benefits you obtained, and the usage rules.

6.4 If changes in laws and regulations, government actions, change of circumstances, and other factors cause you to be unable to normally obtain all or part of the paid services and user benefits, the Company will notify you in an appropriate manner, but will not bear any losses caused to you thereby. If you have any questions about this, you can contact the Company through the complaint and contact methods specified in Article XII of this Agreement.

6.5 If you have the following illegal or improper behaviors in activating or using paid services, the Company has the right to cancel/invalidate the relevant paid services and paid benefits you have purchased, and will not refund the fees you have paid. You shall be responsible for your illegal or improper behaviors in activating or using paid services and the legal consequences thereof. If this causes losses to the Company, the Company has the right to seek compensation from you, and the Company has the right to take relevant handling measures specified in Article 9.2 of this Agreement depending on the situation, and require you to return the proceeds or illegal profits (if any) you obtained through selling, transferring, licensing, or other methods:

1. Obtaining paid services and benefits through theft, exploiting system vulnerabilities (including but not limited to robot software, spider software, crawler software, spamming software, etc.), rule/system setting defects or errors, or through any non-official or unauthorized channels, methods, or ways of the Company (including but not limited to purchasing, renting, borrowing, sharing, receiving, etc.), and maliciously exploiting or damaging paid services and benefits;
2. Using paid services and benefits for profit-making or illegal gains, selling, transferring, licensing, or transferring the paid services or paid benefits you enjoy in various ways, or lending this service or paid benefits to others for有偿 use;
3. Modifying the usage period, consumption records, transaction status, etc., of purchased paid services under the user account through illegal means, or using purchased paid services in illegal ways or for illegal purposes;
4. Actively cracking, changing, reverse operating, destroying, or otherwise tampering with any security measure technologies used by the Company to protect paid services and benefits, or assisting others in doing so;
5. Infringing upon the intellectual property rights, property rights, reputation rights, and other legitimate rights and interests of the Company and any third party by using paid services and benefits;
6. Endangering or suspected of endangering minors by using paid services and benefits;
7. Other behaviors violating laws, regulations, and this Agreement and related platform rules.

6.6 Please understand that we respect and protect the intellectual property rights, portrait rights, reputation rights, privacy rights, and other legitimate rights and interests of users, creators, and others. You guarantee that when using "Translation Software (hereinafter referred to as 'Translation Software')" software products and various services, if related services and functions support you uploading text, images, materials, templates, and other content, you must ensure that the content you upload does not infringe upon any third party's intellectual property rights, portrait rights, reputation rights, privacy rights, and other rights and legitimate interests. If you violate this requirement, you shall bear the infringement liability yourself, and we have the right to independently decide to remove such infringing content after receiving and verifying the relevant rights holder's complaint according to relevant platform rules. You shall bear the losses or adverse consequences caused to you thereby, and if this causes losses to the Company, the Company has the right to seek compensation from you and has the right to take relevant handling measures according to Article 9.2 depending on the situation.

VII. Advertisement-Related Services

7.1 Please understand that when using individual functions, you may encounter different types of advertisements or other types of commercial information delivered in various ways. Types of advertisements include but are not limited to banner ads, pop-up ads, button ads, floating ads, opening ads, creative mid-roll ads, marquee ads, closing ads, embedded ads, popup ads, pause ads, etc.

7.2 The Company will reduce the duration or content of advertisements you see when using certain services or product functions and browsing product content to varying degrees within the specific service commitment range based on the actual situation of the paid services you activated, but will not completely eliminate all advertisements and commercial information. In particular, for templates and other content with special requirements from some copyright holders or for other reasons, advertisements or commercial information may still be presented to you (including providing you with different types of advertising services, or the template itself containing advertising content). Ad types such as sponsor ads, embedded ads, TVC short films, creative ad short films, etc., may not be closed or eliminated. Please understand.

7.3 The Company will comply with the requirements of laws and regulations and try to minimize the impact of the above advertising services on your product usage experience.

VIII. Service Suspension, Termination, and Changes

8.1 The suspension or termination of paid services you activated includes the following situations:

1. You actively suspend or terminate, including but not limited to suspending or terminating purchased paid services, failing to renew after the usage period expires, or canceling your user account, etc.;
2. The Company actively suspends or terminates the corresponding paid services due to your breach of contract;
3. The Company suspends or terminates the corresponding paid services due to requirements from national or relevant government regulatory departments or force majeure events;
4. Other situations where corresponding paid services should be suspended or terminated according to laws and regulations.

8.2 After suspending or terminating the corresponding paid services, the Company has the right but no obligation to ensure that you receive special prompts or notifications. When you find that you cannot use the service normally, you can contact customer service.

8.3 When the suspension or termination situations specified in Article 8.1 occur:

1. Except for liabilities stipulated by law, the Company shall not bear any liability to you and any third party;
2. Except as specially agreed in this Agreement, fees already collected will not be refunded;
3. The Company has the right but no obligation to ensure that user data information related to the paid service can be retained.

8.4 When the paid service termination situation occurs, you have no right to request the Company to continue to provide you with the corresponding paid service and user benefits, or to request the Company to perform any other obligations related to the terminated paid service. However, this does not affect the rights and obligations generated between you and the Company based on this Agreement before termination. If the Company suffers third-party claims, administrative penalties, etc., due to your reasons, you shall compensate the Company for the losses and/or expenses incurred thereby.

IX. Risks and Liabilities

9.1 You understand and agree that if you violate laws and regulations, this Agreement, or related platform rules, resulting in or generating any claims, requests, or losses asserted by third parties, you shall bear independent liability. If this causes losses to the Company or "Translation Software (hereinafter referred to as 'Translation Software')", you shall bear liability for compensation.

9.2 When using paid services, you shall comply with laws and regulations, abide by public order, respect public order and good customs, not endanger network security, not use the network to endanger national security, honor, and interests, incite subversion of state power, overthrow the state system, incite national分裂, destroy national unity, promote terrorism and extremism, promote ethnic hatred, disseminate violent and obscene pornographic information, fabricate and disseminate false information to disrupt economic order and social order, use the service to commit criminal acts such as fraud, money laundering, extortion, gambling, etc., engage in activities that infringe upon others' reputation, privacy, intellectual property, and other legitimate rights and interests. If the Company discovers that you have the aforementioned behaviors, it has the right to take management measures on your user account and related usage permissions. Such measures include but are not limited to:

1. Issuing warnings through site message notifications and other methods, requiring rectification;
2. Refusing activation applications, or immediately terminating all or part of the services and benefits you have purchased without notifying you, and no refund is required;
3. Restricting/freezing some or all permissions/functions of your user account;
4. Temporarily freezing or permanently banning/freezing your user account;
5. Restricting/prohibiting you from continuing to purchase paid services or enjoy corresponding service benefits.

In addition, the Company and/or the platform have the right to require you to compensate for the losses caused to the Company by your behavior (including but not limited to reasonable expenses such as compensation paid by the Company to third parties, administrative fines, notarization fees, appraisal fees, travel expenses, attorney fees, litigation fees, etc.).

9.3 In addition, for your relevant illegal,违规, and criminal behaviors, the Company also has the right to preserve relevant information about you and your user account and report to relevant competent authorities and public security/judicial organs to依法追究 relevant legal liabilities.

X. Intellectual Property Rights

10.1 The Company is the intellectual property rights holder of "Translation Software (hereinafter referred to as 'Translation Software')" (including the entirety of "Translation Software (hereinafter referred to as 'Translation Software')" and all contents, components, or constituent elements involved in "Translation Software (hereinafter referred to as 'Translation Software')", the same below in this paragraph), and enjoys all copyrights, trademark rights, patent rights, trade secrets, and other intellectual property rights and other legitimate rights and interests of "Translation Software (hereinafter referred to as 'Translation Software')", as well as the intellectual property rights and legitimate rights and interests of all information content related to "Translation Software (hereinafter referred to as 'Translation Software')" (including but not limited to related text, images, charts, interface designs, layout frameworks, related data or electronic documents, etc.), except for the rights that relevant rights holders should enjoy according to legal provisions. Unless otherwise agreed in this Agreement, without the Company's prior written consent, you shall not use the "Translation Software (hereinafter referred to as 'Translation Software')" software products and services and the aforementioned contents owned by "Translation Software (hereinafter referred to as 'Translation Software')" with intellectual property rights for commercial purposes in any way, shall not perform acts that may affect or change their original content or functions, including (but not limited to) reverse engineering, decompiling, disassembling, etc., on the "Translation Software (hereinafter referred to as 'Translation Software')" software products and services, shall not crack or attempt to crack the security and confidentiality measures of "Translation Software (hereinafter referred to as 'Translation Software')" software products and services, shall not crawl, store, cache, download, mirror, etc., the resources of "Translation Software (hereinafter referred to as 'Translation Software')" software products and services, and shall not develop similar products or services using "Translation Software (hereinafter referred to as 'Translation Software')" software products and services, nor assist or allow any third party to perform the above acts. Otherwise, you shall bear full liability for any losses caused to the Company and/or other rights holders.

10.2 Under the "VIP Membership Service", the Company is the intellectual property rights holder of the benefit contents such as "materials" provided to member users in this paid service (hereinafter referred to as "Company-provided Content" in this article), and enjoys or is authorized to enjoy all intellectual property rights and other legitimate rights and interests of the aforementioned content. In addition to the Company as the benefit provider, other "materials" are provided by creators (hereinafter referred to as "Creator-provided Content" in this article), and creators enjoy all intellectual property rights and legitimate rights and interests of the Creator-provided Content. Except for use according to the relevant paid service usage rules, you have no right to use or dispose of the above Company-provided Content and Creator-provided Content beyond the scope of the usage rules. Otherwise, you shall bear full liability for any losses caused to the Company and/or creators.

10.3 The Company bears full responsibility for the legality and compliance of Company-provided Content. Please understand that since paid services contain a large amount of Creator-provided Content, such Creator-provided Content is originally created by creators or uploaded and provided to users after authorization by third parties. Creators are responsible for the content they provide and independently bear all legal liabilities. If such Creator-provided Content violates laws and regulations or infringes upon your or others' legitimate rights and interests, or if you have disputes or controversies with creators regarding Creator-provided Content, you can complain to the Company through the method specified in Article XII of this Agreement. The Company will strive to provide assistance in resolving disputes between you and creators, but the Company will not bear any legal liability arising therefrom.

10.4 You hereby declare that when you use "Translation Software (hereinafter referred to as 'Translation Software')" software products and various services and functions, if related services and functions support you uploading text, images, materials, templates, and other content, for such content you upload, you agree to grant the Company a free license to display, store, publish, copy, and use your such content within the necessary scope of providing "Translation Software (hereinafter referred to as 'Translation Software')" and various services to you.

XI. Changes and Liability Exemption Clauses

11.1 Please understand that there may be certain risks in the payment行为 you make through various payment channels to purchase paid services (including but not limited to criminals stealing user accounts or bank information to conduct illegal activities, criminals implementing fraud to guide users to pay, etc.). These risks will cause corresponding economic losses to you. For the above risks, the Company cannot control and has no statutory obligation to pursue legal liability against criminals or compensate you for losses on their behalf. The Company will provide help within the scope permitted by laws and regulations to minimize your losses, but any act of providing help by the Company shall not become evidence or basis for the Company to bear legal liability.

11.2 Please understand that the Company cannot always foresee and prevent technical and other risks at all times, including but not limited to service interruptions and losses to user personal data and materials caused by force majeure, government actions, network reasons, system or equipment failures (including but not limited to server downtime/crash, system instability/failure, database failure, etc.), power failures, third-party service defects, hacker attacks, computer viruses/trojans/malicious programs, and other situations beyond its control or reasonable foresight. The Company shall not bear any losses, damages, or refund any fees you have paid caused thereby to you, but the Company will try to give prior notice and strive to take measures to reduce your losses and protect your rights and interests.

11.3 You understand and agree that if the service or related user benefits you purchased are abnormally interrupted or unavailable due to the Company's fault, the Company will take measures to restore your benefits as soon as possible and provide compensation to you based on the actual situation (such as extending the corresponding usage period, giving some free trial benefits, etc., subject to actual provision). The Company will strive to protect your rights and interests.

11.4 Please understand that the Company may determine whether to continue to provide you with existing paid services and related user benefits, or modify or adjust existing paid services and related user benefits based on many factors such as operational planning, market environment, operational效果, policy changes, etc. The paid services and related user benefits you actually use shall be subject to what you can actually use at that time. The Company will strive to protect your benefits.

11.5 Please understand that the paid services and related user benefits provided to you by the Company may be affected or interfered with by many factors. The Company does not guarantee (including but not limited to):

1. The paid services you purchased and their related user benefits are完全 suitable for your usage requirements or can meet your expectations;
2. The use of the paid services you purchased and their related user benefits will not be subject to any interference, or will be timely, safe, reliable, or free of any errors;
3. Any errors in the paid services you purchased and their related user benefits can be corrected in a timely manner;

However, the Company is willing and welcomes your valuable opinions on the improvement and enhancement of "Translation Software (hereinafter referred to as 'Translation Software')", paid services, and related user benefits. The Company will fully consider your reasonable opinions and continuously optimize platform functions and services.

XII. Complaints and Contact Information

12.1 If you have any questions, complaints, opinions, or suggestions regarding this Agreement, paid services, and user benefits, please go to the [My] page in "Translation Software (hereinafter referred to as 'Translation Software') Mobile" - click to enter the [Feedback and Complaints] page, and follow the page instructions to provide feedback. We will respond and handle it in a timely manner.

12.2 If you are complained by others or you need to complain about others, the Company has the right to provide necessary information such as the subject information, contact methods, and complaint-related content of the relevant parties in the dispute to the relevant parties or relevant departments to resolve complaint disputes in a timely manner and protect the legitimate rights and interests of the parties. You guarantee that you are responsible for the authenticity, legality, and validity of the information, materials, evidence, etc., you provide in the complaint handling procedure.

XIII. Minor Usage Terms

13.1 If you are a minor under 18 years of age, you should read this Agreement carefully under the guidance of your guardian. You can use the corresponding paid services only after your guardian agrees to this Agreement. If you do not obtain your guardian's consent, your guardian can notify the Company to handle the relevant account through the public channel of "Translation Software (hereinafter referred to as 'Translation Software')" or the contact method specified in Article XII of this Agreement. The Company has the right to restrict the functions of the relevant user account (including but not limited to browsing, using, consuming, etc.).

13.2 We value the protection of minors' personal information and privacy. We specially remind you to strengthen protection awareness and谨慎 publish content containing minor materials when filling in minors' personal information. You should obtain the rights holder's consent to display minors' portraits, voices, and other information, and allow us to use and process such content related to minors according to this Agreement. If relevant content infringes upon minors' rights, we have the right to handle the relevant content and notify you depending on the situation upon receiving the rights holder's notification or based on other considerations to protect minors' legitimate rights and interests.

13.3 We will work together with guardians to protect the physical and mental health of minors. If you are a guardian, you should also fulfill your guardianship obligations to minors, pay attention to minors' network security, and guide minors to use the network healthily and reasonably. Minors should correctly learn to use the network within a reasonable range under the supervision and guidance of their guardians, develop good internet habits, and avoid addiction to virtual cyberspace.

13.4 Youth users must comply with the "National Youth Network Civilization Convention":

1. Be good at online learning and do not browse bad information;
2. Communicate honestly and friendly, and do not insult or defraud others;
3. Enhance self-protection awareness and do not casually meet netizens;
4. Maintain network security and do not disrupt network order;
5. Benefit physical and mental health and do not indulge in virtual space-time.

13.5 Special Tips for Guardians

1. If your ward uses paid services, you as a guardian should guide and supervise your ward's registration and usage behavior. If your ward applies to register a user account, we have the right to assume that they have obtained your consent.
2. Your ward may use payment, recharge, and other functions when using paid services. As a guardian, please keep your payment device, payment account, and payment password safe to avoid your ward using payment, recharge, and other functions through your user account without your consent.

XIV. Others

14.1 The establishment, effectiveness, performance, interpretation, and dispute resolution of this Agreement shall be governed by the laws of the People's Republic of China. If any provision of this Agreement is invalid due to conflict with relevant laws and regulations, these clauses shall be reinterpreted and applied in accordance with the principle of being as close as possible to the purpose of this Agreement without violating the law, and the other clauses of this Agreement shall still have full effect.

14.2 The signing location of this Agreement is Haidian District, Beijing, People's Republic of China. If any dispute arises between you and us based on this Agreement, both parties shall try to resolve it through friendly negotiation. If negotiation fails, you agree to submit the dispute to the people's court with jurisdiction in Haidian District, Beijing for litigation resolution.

14.3 The headings in this Agreement are for convenience of reading only and do not affect the meaning or interpretation of any provision in this Agreement.

14.4 You and we are independent entities. Under no circumstances does this Agreement constitute any form of express or implied warranty or condition from us to you, nor does it constitute an agency, partnership, joint venture, or employment relationship between the two parties.

14.5 If any clause of this Agreement is partially invalid or unenforceable for any reason, the remaining clauses shall remain valid and binding on both parties.